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Customer experience is the new battleground in financial services, and personalization is at the front line.

Our complimentary webinar looks at how the most competitive sector in the world - travel - has come to lead the way on meaningful personalization.

Take part in an exclusive conversation with leaders from both industries as they discuss what financial services organizations can learn from the world's leading airlines. What does it take to achieve leadership in customer experience?

Key insights will include:

  • How some of the world’s leading airlines and financial services brands are thinking about customer experience today
  • How you can apply the latest tools and techniques in your organization, based on the journey first-movers have taken
  • How to unleash the power of your data and overcome the organizational and technology barriers that might be standing in your way

Beyond that, you’ll have the opportunity to pose your own questions to our experienced panel.

This webinar is hosted by Boxever. Boxever is a market-leading customer intelligence cloud that helps airlines and financial services brands unlock their data’s potential to empower better, smarter and more effective personalization 


Introducing the speakers:


Di Mayze Avatar
Facilitator: Di Mayze

MD & Founder, Scratch Consulting

With a passion for data and storytelling, Di has worked with some of the biggest brands in the UK on their digital transformation projects. She brings her wealth of knowledge to the discussion from her consulting background in Scratch, Acceleration, Boots and dunnhumby.



Speaker: Eddie Dillon

Director of Innovation,

Eddie leads digital transformation and innovation for KBC since January 2017. Previously as Director of Products, he oversaw commercial activities of the new retail bank and growth to over 250,000 customers. Eddie also trained as a chartered accountant at PwC.

Dave O'Donovan Avatar

Speaker: Dave O'Donovan

Director of Digital & Mobile, Aer Lingus

Dave recently joined Aer Lingus, bringing with him nearly two decades of international experience working at the intersection of Financial Services and digital technologies, and supporting start-up companies connect and innovate with large corporate enterprises.

Dave O'Flanagan

Speaker: Dave O'Flanagan

CEO & Co-Founder,    Boxever                         

Dave founded Boxever in 2011 to help travel brands improve their customer experience. Having helped the likes of Emirates, Air New Zealand, Aerlingus, Finnair and Jetstar, he’s now committed to taking financial services on the same journey.


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